RS
Rob S
1 reviews | Active since Feb 2013
29 Jan 2015, 11:45
*********** Call Centre & Processes
I called in yesterday to add my week old son, Daniel. The call centre operator asked if Daniel was spelled with two L's..., which it is not, so I spelled it out to her (D A N I E L) and she confirmed. She then asked his date of birth, which I gave as \2015..."";she said \""14...\"". Luckily I corrected that error on the spot. However"
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Discovery Health's replyOfficial
29 Jan 2015, 14:13Hello rjscott,
Thank you for speaking to me earlier.
Congratulations on the birth of your baby!
I would firstly like to offer my personal apologies for your recent experience with us. I assure you that this is not the level of service we aim to deliver and we will address this internally to prevent a reoccurrence of this nature. I am pleased to confirm that I have updated Daniel's details and emailed you confirmation.
Thank you for allowing me to assist with your query.
Kind regards
Rishana
Thank you for speaking to me earlier.
Congratulations on the birth of your baby!
I would firstly like to offer my personal apologies for your recent experience with us. I assure you that this is not the level of service we aim to deliver and we will address this internally to prevent a reoccurrence of this nature. I am pleased to confirm that I have updated Daniel's details and emailed you confirmation.
Thank you for allowing me to assist with your query.
Kind regards
Rishana
Discovery Health's reply29 Jan 2015, 14:13
Official
Hello rjscott,
Thank you for speaking to me earlier.
Congratulations on the birth of your baby!
I would firstly like to offer my personal apologies for your recent experience with us. I assure you that this is not the level of service we aim to deliver and we will address this internally to prevent a reoccurrence of this nature. I am pleased to confirm that I have updated Daniel's details and emailed you confirmation.
Thank you for allowing me to assist with your query.
Kind regards
Rishana
Thank you for speaking to me earlier.
Congratulations on the birth of your baby!
I would firstly like to offer my personal apologies for your recent experience with us. I assure you that this is not the level of service we aim to deliver and we will address this internally to prevent a reoccurrence of this nature. I am pleased to confirm that I have updated Daniel's details and emailed you confirmation.
Thank you for allowing me to assist with your query.
Kind regards
Rishana