*********** call center agents

i called in the call center on behalf of my girlfriend after she had no luck whatsoever with the call center agents for something so simple as sending a list of contracted gynecologists to the main members e-mail address. I myself work in the call center as a 2ic for one of the biggest medical aid companies and i give my members a better service than what I just received. I NEED MANAGEMENT TO LOOK INTO MY CALL if calls are really recorded and care is given to the members . I can't remember the name of the first agent i spoke to , but she told me that even if i can confirm all details of my girlfriend she will not send anything to even the e-mail address that is stored on system so i requested to speak to a team leader , only to be transferred to half the department until i got to speak to a lady by the name of Nola which she says she is in the new applications department and she also had to transfer me back to client service and i spoke to Mandisi who also could not assist so i had to ask again to speak to a team leader only to be transferred to the Durban branch while we are in Johannesburg and spoke to Aline who also could not assist, what a disappointment from one of the high rated scheme . after this experience I KNOW THAT I WOULD NOT WANT TO EVEN WORK AT DISCOVERY HEALTH AS AN AGENT SIMPLY BECAUSE THERE ARE TOO MANY ROTTEN POTATOES THAT ARE LAZY TO DO A SIMPLE THING, I JUST WONDER IF THE CALL CENTER EVEN HAVE TEAM LEADERS THAT CAN ASSIST THE AGENTS WHEN HELP AND ASSISTANCE IS NEEDED.

IF THE PUBLIC KNOWS WHAT IS BEST FOR THEM , THEY WILL STAY AWAY FROM SUCH COMPANIES THAT DONT CARE WHAT HAPPENS TO THEIR SICK MEMBERS THAT NEEDS QUICK ASSISTANCE.

I HAVE NEVER SEEN SUCH A USELESS CALL CENTER