*********** Call Center Agents

I would like to log his complaint against Discovery health. I cancelled my medical aid in July and have been waiting for my out of hospital savings to be paid out. During this process i asked them to make a change to my banking details, this was done late in August 2017. Now I realise that my banking details were not changed as per my request, but i have submitted documents required to make the change as well as i got a call from an agent to confirm my change of bank details.

Now that the funds are due i realise that this has been paid into a bank account i no longer have access to.

I have spoken to a Lwandiso and Xolisa from the ***, contact center. Both these agents have promised to get back to me after investigation but none of them have came back to me with feedback or whether this will be escalated for further investigation.

I have sent them proof of me sending emails with the documents required to make the change of bank details. But still the agents are not able to assist me.

Can Discovery make it clear to me if i am no longer important to their business since i have cancelled my medical aid. And i would like the funds due to me to be paid into the account i have requested them to pay into.

A very disgruntled customer.