*********** as usual!

i called your call centre, your agent put me on mute till i hung up! called again got put on hold till i hung up! im not chuffed at all! my query was when will Dr Lotters claim (25April) be paid? I was told a cheque was sent. Why would you send me a cheque when you have my banking details???? That's 1! 2, which address did you send the cheque to? I called the call centre a while ago and specifically instructed the agent to remove my address until i provide you with an alternative address. i was told this was done, clearly not! So you obviously sent it to an address i no longer reside at. Pay that money into my acc TODAY! And it was not supposed to be paid from MSA but from risk!