*********** AS HELL

I app**** for a PMB and I was approved for in hospital stay and out of hospital consultations. After having spent 10 days in hospital I had few sessoins left for out of hospital consultations. I called customer care to find out exactly how many out of hospital seesions I had left and I was told that I had been approved for 15. A few weeks later my Dr mentioned that they were recieving trouble from Discovery and I called once again to make sure how many sessions I had left. I was once again told that I had been approved for 15 and was left with 12 sessions cause I had used 3 at that point. After that call I had 2 more consultations.

Today my Dr calls me and tells me that Discovery has not paid for 2 sessions with them because my PMB had run out. Now they are saying I'm liable for those sessions and I have to pay them cash.

How can I be made to pay for sessions when Discovery explicitly told me that I was approved for 15 and had 12 left? It is Discovery's responsibility to give me correct infomation so I know when I've run out of sessions. Now I'm being made to pay over R4000 cause you got your wires crossed. I'm mad as hell!