*********** & ARROGANT PERSONEL

I never had joy since joining Discovery in Feb 2018. Consultants including people who said to me they are at higher office are having no clue of their product and if they don't know their product, how am I as a client supposed to make an informed decision. Eg. I ask a lady at higher office "who is Discovery wellness provider and she? And she tells me it would be... if she is the subject matter expert she was supposed to ask me of my location and give me the nearest. I told her that the moment she say it would be then it might not be.

They will tell me they are investigating and this is how they respond after investigating: Dear Mr Makgopa

Complaint – feedback

Thank you for allowing me time to review the correspondence you made reference to during our telephonic discussion.

As promised, I mentioned I would write back to you regarding my opinion on the matter. Please keep in mind that my response is not meant to aggrieve you in any way. It is to fulfill a commitment I had made to you.

With regard to being given the option to withdraw your membership, we pride ourselves in service delivery. The Scheme understands that its stakeholder are a valuable asset and ideally we would like to build long-lasting relationships with all our members. That being said, we cannot keep you on a Scheme if you no longer wish to be part of Discovery Health. This is underpinned by your freedom of choice when it comes to Medical Schemes.

The offer to withdraw was used with the intent to equip you with all possible options so that you are able to make a decision regarding your health insurer. As a Discovery ambassador, I can say whole heartedly that you are a valued member and apologise for the perception perceived.

I trust you find the above in order.

If you have any more questions regarding this query, please email *** and quote the above reference number.

Regards Babongile Hlanganyana Discovery Health (Pty) Ltd On behalf of Discovery Health Medical Scheme

reference number: *** don't know what you were doing since our last conversation but as far as I receive you just waisted your time and my time in waiting for positive feedback, you didn't even tell me why communication about change of date to 31 May for dependents withdrawal was not communicated to me as I was left by Niresh with 30 June as effective withdrawal date...

How do you do root cause analysis, that's if you do. Root cause analysis is the only way to help you/clients so that what ever transpired does not happen again. It's useless to tell a client you will investigate and you don't even tell of how and why things happened without informing the client of changes (regarding effective date of dependents withdrawal).

You are just like your CEO Broomberg. Maybe thats why all of you are like him at discovery, arrogant and not customer orientated and like I said maybe its because I am one in millions and like I said to him and I will say to you... one of this days you, your colleagues and your CEO will find yourself on the streets looking for employment.