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raeesah I

1 reviews | Active since Oct 2015

11 Jul 2017, 16:23

*********** and unprofessional

<p>About a month ago Discovery Medical Aid department kept harassing day after day, at times I would get 2 to 3 calls a day from call centre agents requesting me to pay Discovery for an amount of R160.00. This amount occurred because of Discovery's incompetence as they did not file the correct paper work on time which resulted in an outstanding bill on their side. To stop the harassment I paid Discovery the amount with the details they provided me with. It's been over a month and up until now I have not received a receipt for the amount paid. When I call the call centres I end up waiting for hours on end and they end up cutting the call. I have sent Discovery numerous emails to call me with regards to the situation and till date no one has called me. It's amazing how they could call when they needed the money for their stupid mistake but cannot call to inform me about my receipt. </p>

0
Replies (2)
Discovery Health
Discovery Health's reply12 Jul 2017, 07:16
Official

Dear rayr8

We saw your comment and understand your frustration. We are investigating your query and we will contact you shortly.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply13 Jul 2017, 12:49
Official

Dear rayr8

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team