*********** AND UNDERMINES CLIENTS

On the 30th January, i called the call center to find out if i needed another authorization for an additional procedure apart from the one i got before being admitted in hospital, i was told NO the one that i got will just be updated with added procedures.<br> <br> Guess what? That was not the case.<br> <br> Few weeks later i am sitting with a couple of thousands that i now have to pay as the medical aid does not cover those procedures. <br> <br> This is complete and utter nonsense!!!<br> <br> I took time lying on the hospital bed, to call Discovery to confirm that there will be no extra charges and now i have the hospital chasing me for their money which the medical aid declined to pay.<br> <br> This is **************** from Discovery and they actually think their clients are IDIOTS.<br> <br> When i call to enquire about the outstanding balance for the hospital , i am told that it is a shortfall that a member must pay. <br> <br> Can somebody please tell me why i bothered calling them and getting a confirmation that they will pay and now i have to pay for the shortfall.<br> <br> This is ridiculous and the Agents are so arrogant when i try to rectify the problem.<br> <br> Not first time i had bad dealings with Discovery and definitely not last.