*********** and rude!

<p>I contacted discovery regarding premiums on their Key Care Plus range. I was told that I could get health cover for my mom for R290 if she fell in the R0-R290 income band. As an unemployed individual with no other income she most certainly fell into this category. I had to jump through hoops though by getting affidavits and filling in tedious paperwork but after a few weeks they processed it but for some illogical reason they put her in the income band of R290-R7200 per month. Discovery says that they want to increase their premium by 50% due to age and because they are increasing the premium this somehow increases my Mother's income which now further increases the premium. Surely this product was marketed at low income earners so I do not understand why we do not qualify. If my mother with zero income does not qualify, how does anyone qualify? I did ask this question and Dianca refused to answer; furthermore having the audacity to accuse me of using any information I give her to commit *****. It was such an insult especially coming from a manager at discovery. Please can someone senior investigate and get back to me.</p>