*********** and inefficient.

What a disappointment! Letters containing personal information sent to the the wrong medical practitioners by the Company's Standard Department , a nightmare obtaining pre-authorisations and despite repeated assurances of follow-up calls this has never happened, an on-going ordeal to obtain (part) refunds for accounts paid. This has left me with an element of distrust and an awareness that the Company is not as competent as it should be. A worrying situation, but after being persistent, it seems as though I have been put through to someone who appears to have acknowledged the severity of my complaint and is currently attending to the matter. Awaiting feedback.