*********** and Disgusting Service

I submitted claims with Discovery Health over two weeks ago using their Discovery App. I have phoned them since then to find out why the claims had not been processed, since they have a 3-day turnaround time for claims.

The first person I spoke to stated that she had submitted a query and gave me a reference number. I phoned again a few days later only to be told that the person could not see any of my claims on their system, which I stated was impossible, since the previous person I spoke to had found them on my profile and I even gave the person the reference number. I had to wait on the call for another 30 minutes only to be transferred to a manager who found the claims within a second and promised that the claims would be processed and refunded to me by Friday 16 July 2021.

Needless to day, the claims have not been processed and I have still not received my refund.