*********** ADMIN AND *********** CLAIMS SYSTEMS AT DISCOVERY

REF NO ********** 411. I submitted a claim. Response I received was half the claim was paid but the other half was rejected with a code of 65 Please ask your provider to submit the correct procedure code, so we may process this amount. Yet the part that was paid had exactly the same code as the part rejected. So I phoned in to complain and they apologized and said it was an error on their part and that it would be rectified. REF NO ********** 411. Now I have just received another email saying the exact same thing that half the claim is not being paid code 65 Please ask your provider to submit the correct procedure code, so we may process this amount. What is up with the admin at Discovery?