***********

You have dropped me right in a hole. My wife went in for a procedure, we got authorization and all was good. I was told by the hospital that you may pay into my account, so i contact your call center and told them due to personal reasons under NO circumstance must the funds be paid into my account, to PLEASE pay the hospital direct. What did you do? obviously you ignored my request and paid into my account, which got sucked up. Now you have caused me tremendous stress as i have to come up with the funds, from where i dont know. I pay you a stupid amount of money every year to take care of my medical expenses. Since when am i your middle man. Its up to you to pay the hospital not me. Was it so hard to listen the first time?