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Discovery has one of the worst customer services in place: 1. it is difficult to get through to a consultant 2. your consultants give differing responses on issues 3. some consultants are plainly rude and hang up the phone or give attitude

I spoke to the first consultant about whether a specific medication would be covered on my plan, she assured me that it would. I get to the pharmacy and this medication is not covered. I get the pharmacy to contact Discovery (which they struggle to get through as per point number 1 above) and another consultant claims that its not covered. I call Discovery again when I get home, then I am told that it is covered. Then later onwards, I am told that the medication is showing up as both covered and not covered on Discovery system but for some unknow reason, this cannot be fixed . So long story short, a week later and I still do not know whether Discovery will cover this or not and thus I am unable to get my medication and no one has contacted me from Discovery as promised.