Incompetend consultants and ****ty service Discovery such a ****

I have made arrangements with discovery last month to start debiting from my personal account (Private Capacity) for my medical aid as I am no longer with the employer that was on my profile, on the 25th of April they did not debit their money, yesterday I get an sms that my membership will be suspended. I called this morning trying to make arrangements with them and they tell me this month I have to pay double, after sitting on the phone with one of your consultants Portia who failed to assist me for a whole 40 minutes. at the beginning of April I filled the change of payment form, submitted my banking details and Identity document what more do you want from me? Best believe I will not be paying double the amount this month because of your consultant's inability to update my details in time. In fact I want to cancel this ****ty of a Medical Aid, the back & forths and admin are just not worth