INCOMPETENCY LEADS TO A 10 DAY WAIT FOR CLAIM

I shouldn't be surprised at all. On the 31st January 2016 I submitted two claims for R 450.00 each for a podiatrist consultation. I have been emailing discovery every day since regarding the process and no feedback is received via email / telephone. I called in yesterday and apparently my claim for the 31st October 2015 was not received and my claim for the 29th January 2016 will only pay out half of the claim (R 250.80). I was then advised that a query will be lodged because this is incorrect. I called in today and I have to wait 2-3 working days for them to correct this. So in total ive waited for 10 days because someone cannot read that I am claiming R 450 and not R 250.80. Secondly, because the website is having a technical error, I have to go to a bank and obtain proof that I have an active account before I can correct my banking details on the system. To me it seems like discovery is very good at taking money but not good at reading claims, assisting client or corresponding clients or paying a claim. I refuse to wait a day longer and will be proceeding to the ombudsman immediately. I will not be taken for a fool while they take my money. NO MORE!!!