INCOMPETENCY AND LONG WAITING PERIOD

I am so disappointed with Discovery health at this moment. I am a health care provider in the private sector and actually has had positive experiences with Discovery in the past. But the past 6 months kind of changed my view. I am treating a young girl with a physical disability and we app**** for a PMB for a mobility device for her. After hours of phoning Discovery to follow up, we eventually got approval after 3 months!!! Discovery sent letters and confirmations and promised they would pay the members the amount approved after they have received the proof of payment and invoice. We are now struggling a whole month already to get the money out of Discovery for the members (who - by the way - had to get money from somewhere to cover the cost). Discovery has a very poor excuse every time and I have a sky high phone bill due to hours and hours on the phone with consultants that do not seem to know what they are doing!!!!! The members are still waiting for Discovery to pay out this claim which they pre-approved. I am really disappointed in the service we received. And I have not received a response on any complaint I sent to Discovery itself.