Incompetency

To say I am disappointed at the service I have received from Discovery Health is an understatement, I am appalled! Last year 12/10/2020 my daughter went to see the Dentist Dr. Candice Stellenberg, all went well at the Dentist and my daughter was due to go back on 26/10/2020. ( which she, unfortunately, couldn't) Two days later 15/10/2020 I received a call from the doctor's rooms informing me that the medical aid has paid the proceeds to my bank account on 12/10/2020 which I denied as there was nothing paid to my account. I told the lady I would check with the medical aid and get back to them. I called the Medical aid and my question to them was why was I not informed that the dentist's fees will be paid to my account. The lady then apologized and assured me the proceeds will reflect in my account by Friday which would be 16/10/2020. That day came and nothing happened, towards the end of October 28/10/2020 I received another call again from the Dentist, agitated I called the medical aid again only to be told that the amount was returned by the bank to them because of the incorrect banking details used. I asked the medical aid again why didn't they confirm the banking details prior to the transaction and I couldn't get the answer, out of anger I then told them to call the Dentist and explain to Dentist themselves how *********** they are as I can not be held responsible for their negligence. Still, nothing happened, November the medical aid sent an email with attached forms for me to complete with the correct banking details and also a bank statement which I did. I did not receive an email acknowledging the forms. In December I received a letter of demand from the Dentist.

It is now 22/01/2021 and still, the Dentist hasn't been paid. I have lost all hope in Discovery and if I had an option I would really change medical aids!