SS
Suritha S
1 reviews | Active since Feb 2020
17 Feb 2021, 12:37
Incompetency
For the first time in 13 years of being a discovery medical aid member I have submitted a claim, and this is the poorest service I have received. I have started Tha claim process on Thursday, 11 February 2021.on Monday, 15 February 2021 I followed up, and was promised by a consultant that it will be resolved by close of business 15 February 2021. Needless to say 2 days later I am still waiting for this query to be resolved. Why should I have to struggle for a mere R648, 49 payout?
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Replies (2)
Discovery Health's replyOfficial
18 Feb 2021, 08:04Dear Suritha S
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply18 Feb 2021, 08:04
Official
Dear Suritha S
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
18 Feb 2021, 10:55Dear Suritha S
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
Discovery Health's reply18 Feb 2021, 10:55
Official
Dear Suritha S
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team