Incompetency.

In Dec. 2024. I had put in an application to join Discovery Health Medical Scheme. As it is a well-known, efficient brand (or so I had thought).

The Financial Advisor and my first point of contact was Belinda Til (***). Of which she was very helpful and attended to my needs.

My specific instruction to her was to have my acc debited on the 25th of each month. Very clearly I had stated this to her.

The 25th Jan 2025 came. My acc was not debited. I called in numerous times (from 08h30 - 10h00) on the 27th Jan 2025 and I had struggled to get answer as to WHY my acc was not debited on that stipulated date.

Then it was told to me that on the system it showed the 1st Feb 2025 - to have my first debit order go off. Absolutely not. That was NOT my instruction. I requested an immediate debit order then I was told, because I am calling two days after the 25th Jan 2025, it would not be possible to debit now. Whose fault is this. Definitely not mine.

Belinda. I said this would happen that I would go to this lengths. This all could have been avoided if you had done what I instructed you to do.