INCOMPETENCE, UNFAIR SUSPENSIONS, ACCOUNT MISMANAGEMENT

We have been Discovery members for 20 yrs (since 2005). After the passing of my husband, the debit order was not legal and I paid via eft. Given - I INITIALLY used incorrect ref no. Since Nov 2024 I have been trying to sort the account and payment allocation. Meanwhile, I made payments to the amount of almost R88 000 (yes, thousand)! Needless to say, even after these payments, our membership was suspended!!! While DISCOVERY is trying to sort out the own administration, and even though payments were made up to April, we have had NO MEDICAL COVER. They take the payments, but casn't seem to sort the allocations! Leaving us without cover and having to pay all medicals bills cash!! After reconciliation - which is not fully finalized as yet - they demand we make an additional back payment of approx R60 000 before they will cover us as from August 2025. Or, gave us the option to re-apply!!! With a waiting period of up to 12months for myself!! NO WONDER YOUR RATINGS IS SO BAD! I need a viable solution!!