Incompetence of the highest level

<p>Being a longtime loyal paying member of Dicovery Health I feel dissapointed with the continued incompetence shown by the Discovery</p> <p>Health staff. My husband was unemployed for a long time and even though it was a struggle, we managed to pay the medical contribution every month until Dec'16, when we had no choice but to cancel our memebrship. At this point I was desperate to get a medical aid for my son, because he was going to boarding school. After speaking to an sales consultant at Discovery, they said that a minor cannot be added on his own, but I should submit the application form with a motivationan letter and see what the outcome is. I did as advised. In January 2017 I received a sms saying that I was now a member and received a membership number. I was extatic, because I thought that my son was exepted as a member, but decided to phone and make sure anyway. When phoning I was informed by the call centre agent that I was too added as a member, even though I did not give any medical information on the application form for myself. Needless to say I was not happy. I decided to wait before cancelling because my husband had had a very positive interview. My husband was sucessfull and got the job and I decided to keep the medical, wrongly given to me. This is where 4 months of constant call and constant suspension of my memebership started, with no reason.</p> <p>The suspension of my medical aid was at least once a month for the past 4 months due to staff at Dicovery Healths incompetence and inability to read, lead this point. I'm paying my contribution every month and when I want to buy self medicaltion to the value of R 100 at a pharmacy I cannot do this becuase of this incompetence. After monthly (even fortnightly) calls to the call centre the battle continues and this is now enough......</p> <p>Discovery Health is not what they used to be.</p>