Incompetence from inception of this Membership

This is a Key Care membership designed to assist Low-No income earners, but from inception its just been incompetence and sloppy Service from Discovery and Not one person is willing to take ownership,<br> Firstly there was a late Joiner Penalty of 40+ % app**** to the membership where only a 5% was applicable, Discovery was willing to impose if it wasn't questioned which is **********.,, they more than doubled the premium because they say that they have changed their rules for low income earners this was meant to make it cheaper, so instead of paying R346.00 they have increased the premium to R830.00?? not giving any notification or explanation. then they insist that they did notify us. turns out they captured details incorrectly on the system over and above all the botch ups on this account, I have spent collectively over 2.5 hours on the phone with Discovery at my expense with no willingness from staff that work there, they are selective about what rules to follow and when to follow them, they are happy to use processes as an excuse not to be helpful, I have received the most disgusting service ever from such a prestigious brand or use to be.