Incompetence far worse than ever expected

I have phoned a number of times trying to correct a pre-authorization treatment code. According to my pre-admission document I am to be admitted for "EXCISION OF LESION OF EYELID" - I have a lesion on my SMALL FINGER ON THE RIGHT HAND.

As I told your agents on numerous phone calls, and on HelloPeter on 16 March 2021: Treatment codes 0363, 0009. According to the email I received over a week ago (17 March), "authorisation was updated and resend to you regarding the code", yet I have not yet received it. The hospital pre-admission is still incorrect, so I can only assume the treatment codes have not been corrected.

Kindly correct this and send me confirmation so that I can complete your pre-admission documents on your website.