Incompetence

Discovery keep demanding we pay them R782 for a payment they made to a dentist by mistake. The dentist, however, also phoned and demanded shortfall of R782 as Discovery had rejected the claim. So we paid the dentist. Now we get threatening letters from collection agencies. The harassment, spending 30 minutes on the phone to Discovery on three occasions (they actually keep you holding for 10 to 15 minutes) and promises to fix the issue has cost us time and has made us both extremely angry the incompetence of the dentist and Discovery is profound. They make a mistake and we get threatened