AP
Avinaash P
1 reviews | Active since Mar 2022
03 Mar 2022, 10:41
Incompetence at Discovery Health claims processing
Discovery Health claims processing is terrible. I submitted my claim with my authorization and doctor's practice numbers on the invoice on the 14th Feb. Got an auto email confirmation on 16th that payment will be processed in 2-3 days. To date no payment!!!! I have followed up now 3 times since then by email and call, and now found that it has not been actioned because they could not find the auth number. This is now the 4th time in recent years that I have to chase you for payment.
All the info is there, open your ****** eyes!!! And if you could not see it, you could have called me. You have lazy *********** fools working there, train them!!!!
Helpful (0)
Replies (3)0
Replies (3)
Discovery Health's replyOfficial
03 Mar 2022, 12:33Dear Avinaash P We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
Discovery Health's reply03 Mar 2022, 12:33
Official
Dear Avinaash P We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
04 Mar 2022, 10:36Dear Avinaash P We’ve contacted you regarding your complaint. Regards Discovery Health Servicing Team
Discovery Health's reply04 Mar 2022, 10:36
Official
Dear Avinaash P We’ve contacted you regarding your complaint. Regards Discovery Health Servicing Team
AP
Avinaash P's updateReviewer Update
08 Mar 2022, 09:23Discovery Health Servicing Team it is now 08/03/2022 and still this claim has not been paid as promised. This is what I mean by incompetence. A bunch of fools you are, quick to take my money but dont pay on time!!!!!! ***, even after after speaking to you *****s!!!!!
AP
Avinaash P's update08 Mar 2022, 09:23
Reviewer Update
Discovery Health Servicing Team it is now 08/03/2022 and still this claim has not been paid as promised. This is what I mean by incompetence. A bunch of fools you are, quick to take my money but dont pay on time!!!!!! ***, even after after speaking to you *****s!!!!!