Incompetence and unprofessional staff

Very unprofessional incompetence staff. When I joined the medical aid 2 years ago I was told that they will deliver stickers and my card but until today there’s nothing. A year later I called them and they said they only deliver at a work place. Until today nothing was delivered at my work place. Further to that they approached me about vitality and told me I’ll get cash backs if I swipe at checkers, Woolworths, clicks, dischem etc. I joined but everything was sitting on zero. I called again and the other consultant told me it doesn’t work like that. She told me I need to do full medical assessment at dischem to qualify for cash backs and she said she will text me a link to activate my vitality so it will start counting my steps. I waited for the text for 2 weeks. Then yesterday I called and the other one told me that I do qualify for cash backs, she said medical assessment is for maximum cash back percentage and she said she will send a text so I can link my phone in order for their app to calculate my daily activity but still no text. However she I have a right to cancel and start again the trial because I have already lost out due to misinformation. Then she said I wasn’t supposed to be debited a cent during trial and she will ask account to refund me. Until now there’s no communication nothing