Incompetence and bad service

I had submitted my husband's covid positive results in July only to be told over 2 weeks it's the incorrect documentation. I re submitted just over 2 weeks ago. I am still waiting for his covid basket of care to be activated. Discovery called me earlier this week when I added my husband to the call,the call from discovery dropped. No one called me back. That is absolutely not customer service. I am very disappointed in the service we receiving for a covid claim. My husband and I are rethinking of changing our medical aid. We are currently checking for best rates.