1 reviews | Active since Apr 2017

04 Apr 2017, 14:52

Incompetence

<p>Last year I withdrew my membership from discovery, I was told that after four months I will receive my balance which is R1100.I submitted a form of cancellation and bank statement on the first of March 2017.They continued to deposit money on my old account on the 15th of March.they wer so negligent even though I provided them with my capitec account.They sent me to FNB to get a proof that I'm no longer using account. It was very unfair of them to send me to the bank for their mistake. On the 29 of March I went to FNB to get proof and I emailed them those documents even today no respond or a call frm Discovery. Their treatment and service towards me is very poor</p>

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Replies (2)
Discovery Health
Discovery Health's reply04 Apr 2017, 15:10
Official

Dear thanduxolo-vusi-radebe

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Kind regards
Discovery Health Service Team

Discovery Health
Discovery Health's reply06 Apr 2017, 09:53
Official

Dear thanduxolo-vusi-radebe

We have contacted you with a resolution to your issues.

Kind regards
Discovery Health Service Team