INCOMPETENCE

I got vitality when I joined gym in 2024 and recently discovered that Virgin Active not Vitality did their job to ensure that my vitality points are linked to my card at Virgin active. I went to gym for than 36 times yet I received an email telling me that I have been to gym less that 36 times. I recently checked my app which had issues and I had to discovery a million times to get it sorted and updated. My monthly debit for the gym has now gone up because none of you did your job thus making it my problem.

Please cancel my gym membership and Vitality if you cant carry out your end of the bargain. How is it my problem that Virgin Active and Vitality did not ensure that they complete the administrative process to ensure that my card is linked is linked to Vitality. Now I must pay for your incompetence? Please fix this or I'm dropping everything and I will not be paying a cent to Virgin active because it's Vitality and Virgin Active's sloppy mess.