Incompetence

I am so annoyed right this moment. I have bee a member of Discovery since 1995 with the same employer. I retired June ie.two months ago and opted to remain with Discovey I completed necessary forms with my employer to have my Discovey transferred to my personal capacity July 3rd I even went as far as presenting my self at Discovery HQ Sandton to finalise the transfer as there seems to be some delays I was assured all is good and obviously covered for July and my own personal contributions will be effective begining of August. Having gone through all this one would think that all is sorted Toy surprise I just got a call now from discovery agent telling me that my forms were not properly comers (A MONTH LATER!!!! )..I have to complete new forms ......So annoyed such incompetence !!!