Incompetence

I spent 4 hours on the phone with discovery agent Diana trying to fix my income verification and still got debited the incorrect amount the very same day. They assured me that it was sorted. I was clear with what I earn and sent them proof that I was employed only a month ago and yet I was put on the highest income band. Now I dont even have money to travel to work on Monday because it's a public holiday and they're closed. This is pure incompetence