Incompetence

Good day

I have been on the phone with Discovery since the 17th of January trying to update my details as a practitioner ad Discovery had incorrect registrations. I submitted all the required documentation and have no response back, I even went as far as to go in to Discovery in Sandton.

I sat on the phone on hold for over 30 minutes and had the call put down me, i tried repeatedly to call back an had someone pick up the phone and then put it down.

I called back on the 24th and received a reference number and im still waiting for a supervisor to contact me back.

I have health bridge installed and cannot use it to submit claims due to Discovery's incompetence. Health Bridge too have been on the phone to Discovery to try rectify this matter and still nothing.

If this is the level of service for practitioners, how do you treat your members?

Ref for email: ********** 375 Ref fro call: ********** 673