Incompetant

Let me give you a little background into my frustration<br> <br> We have submitted a claim to the Med Aid for a Doctors Bill that we paid for. This was done on 04 Mar 2016. After no feedback we called in on 10 Mar 2016 and was told the claim was rejected. We corrected and confirmed the details and was told the claim would be paid out within 48 hours. This did not happen an no feedback was received. On 14 Mar 2016 we called in again and was told that the claim was rejected again and will be reprocessed. All details were confirmed again and we were told that the claim would be paid out in 48 hours. On 16 Mar, after no feedback and no money we called in again and was told a different story. We escalated this to the Customer Service Consultant and was promised that this would be resolved and we would receive a call on 17 Mar 2016.<br> <br> We have still not received a call or the Payment. Today's call (17 Mar 2016) to Discovery Health we are told the money would reflect tommorrow.<br> <br> The frustrating thing is the Non Communcation, Inconsistent Stories, False Promises and lack of urgency delivered by the agents.<br> <br> It this what the service industry has degraded to ????