INCOMPETANT

I have been trying for a week to have an amount reimbursed that I was told would be processed 24 - 48 hours after receipt of account.. I have called them everyday 2 to 3 times a day never speaking to the same person and getting a different story every time.I have spent hours on the phone with Discovery Health and still they can not tell me when I will be reimbursed if I will be reimbursed after I was told I would be when requesting authorization.I was told that I would be called back by supervisor, manager ect. I have even mailed a manager to no avail. I have tried to be nice. Spoke to Anna 10-09-2015 for authorisation - Che Harmse 16 September - Pearl 16 September - called again 17 September - unfortunately did not write down name - then dealt with Mat 18 September numerous times and then again - Matt 21September number of times - today Shaista @ 10:27 for 21:18 minutes and this was a short call !! with still no answer. I even resorted to emailing Mujeeb Bray - Head of Service with no response.