WT
Wilma T
1 reviews | Active since Mar 2011
11 Aug 2015, 09:11
incompetance
i have submitted a claim of R700 last week Monday for consultation as the discovery does not pay the doctor's and i had to pay cash. Discovery takes 2 to 3 days to process a claim or so they say, I have been waiting a week now and my claim still hasnt been process mean while i have to call every third week to check the status.<br> I demand that this claim be paid by COB today or i will report this matter to higher authorities. My claim reference ***. My second inquiery reference ***.
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Discovery Health's replyOfficial
11 Aug 2015, 15:58Hello ****e,
Thank you for your comment
As per our telephonic discussion, your claim has been captured and processed to be paid to you within the next 3 - 5 working days. I have addressed the delay with the relevant team to ensure this does not occur again.
I would like to take this opportunity to sincerely apologise for the frustration you have experienced in this regard.
Kind Regards
Dima
Thank you for your comment
As per our telephonic discussion, your claim has been captured and processed to be paid to you within the next 3 - 5 working days. I have addressed the delay with the relevant team to ensure this does not occur again.
I would like to take this opportunity to sincerely apologise for the frustration you have experienced in this regard.
Kind Regards
Dima
Discovery Health's reply11 Aug 2015, 15:58
Official
Hello ****e,
Thank you for your comment
As per our telephonic discussion, your claim has been captured and processed to be paid to you within the next 3 - 5 working days. I have addressed the delay with the relevant team to ensure this does not occur again.
I would like to take this opportunity to sincerely apologise for the frustration you have experienced in this regard.
Kind Regards
Dima
Thank you for your comment
As per our telephonic discussion, your claim has been captured and processed to be paid to you within the next 3 - 5 working days. I have addressed the delay with the relevant team to ensure this does not occur again.
I would like to take this opportunity to sincerely apologise for the frustration you have experienced in this regard.
Kind Regards
Dima