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Brandon A

1 reviews | Active since Jun 2015

03 Aug 2021, 10:23

Income verification.

I have been trying to get a call or even call them for months. No human contact to resolve a simple query.

I have sent numerous emails with required documents as per their requests but they keep changing the requests. I have now been incorrectly debited due to disinterest in their customer service.

I am seriously considering changing medical scheme for my whole family.

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0
Replies (2)
Discovery Health
Discovery Health's reply03 Aug 2021, 10:50
Official
Dear Brandon A
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply05 Aug 2021, 11:56
Official
Dear Brandon A
 
We have contacted you regarding your query. 
 
Regards 
Discovery Health Servicing Team