Incoherent staff

Not entirely happy with their service in customer care clearly they employ people that struggled on a matric exam because when you ask them information they dont read and copy and paste responses.. i havent had a good time when things had to be cancelled or done on the account, the thing i find quite funny is when i was being retrenched i sent them a mail to cancel the account and how long before i can re-instate it without penalties… and they said im not allowed to seeing that im not the principle member but im the only one on the account i dont see my companies name on the medical card nor do i see them paying the full amount of the fees, now they want a place that gives less than 40% contribution as the main member if one takes that to a vote the 40% does not over speak the 60% but yet we go back to matric and maths that clearly isnt fully the forte now is it….. i literally ask them to cancel for that time in order that i have funds to pay the penalties to them when i had funds but clearly listening and reading must be entirely difficult and requires a phd… the fact that the insurance department is far better with answering questions and doing what the client requires… i wont easily look at the medical department that easily again…