MH
Mahomed H

1 reviews | Active since Feb 2011

26 Mar 2025, 09:50

Inappropriate deceit

Good morning,

Dear Discovery (Mr./Mrs.),

Please find the attached document for your immediate attention. As requested, the doctors have already corresponded with you last year, and I expect this matter to be resolved promptly.

Thank you for your attention to this ongoing issue.

Kind regards, M. Hassen A very concerned patient

0
Replies (6)
MH
Mahomed H's update26 Mar 2025, 10:35
Reviewer Update
Dear [Mr./Ms.] [Last Name],
Good morning.
Please find the attached document for your urgent attention. As previously communicated by the doctors last year, I expect this matter to be resolved without further delay.
The attached documents provide all the necessary details regarding the patient’s case, in accordance with the medical aid scheme's requirements for verification and expertise. The patient, who is an incomplete paraplegic, has endured not only the physical challenges of their condition but also significant psychological distress due to the mishandling of this matter by Discovery Medical Aid.
Despite undergoing costly and extensive tests and studies, the medical aid has failed to address the situation appropriately. This ongoing neglect has added unnecessary emotional and psychological harm to an already vulnerable patient, which is completely unacceptable.
I trust that you will treat this matter with the urgency it requires and provide a prompt resolution to prevent further harm.
Thank you for your immediate attention to this serious issue.
Kind regards,M. HassenA Very Concerned Patient
Discovery Health
Discovery Health's reply26 Mar 2025, 10:35
Official
Dear Mahomed

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
MH
Mahomed H's update26 Mar 2025, 10:45
Reviewer Update
Dear [Mr./Ms.] [Last Name],
Good morning.
Please find the attached document for your urgent attention. As previously communicated by the doctors last year, I expect this matter to be resolved without further delay.
The attached documents provide all the necessary details regarding the patient’s case, in accordance with the medical aid scheme's requirements for verification and expertise. The patient, who is an incomplete paraplegic, has endured not only the physical challenges of their condition but also significant psychological distress due to the mishandling of this matter by Discovery Medical Aid.
Despite undergoing costly and extensive tests and studies, the medical aid has failed to address the situation appropriately. This ongoing neglect has added unnecessary emotional and psychological harm to an already vulnerable patient, which is completely unacceptable.
I trust that you will treat this matter with the urgency it requires and provide a prompt resolution to prevent further harm.
Thank you for your immediate attention to this serious issue.
Kind regards,M. HassenA Very Concerned Patient
Discovery Health
Discovery Health's reply27 Mar 2025, 13:58
Official
Dear Mahomed

Please check your email for feedback from us.

Regards Discovery Health Servicing Team
MH
Mahomed H's update03 Apr 2025, 09:47
Reviewer Update
Dear Sir / Madam

This e-mail serves to confirm that your complaint / query has been received by the Complaints Adjudication Unit of the Council for Medical Schemes. The matter is receiving our attention and further communication will be sent to you in due course. If you require

any further information relating to this matter, please e-mail *** or contact ***.

Kind Regards

Complaints

Council for Medical Schemes
t:
e: ***
Disclaimer
Discovery Health
Discovery Health's reply07 Apr 2025, 16:08
Official
Dear Mahomed

Please check your email for feedback from us.

Regards Discovery Health Servicing Team