INABILITY TO GIVE ACCURATE INFORMATION

<p>Dear Discovery. Why on EARTH is it so insanely difficult to get a solid response from you on what you will cover and what you won't.</p> <p> </p> <p>As advised by YOUR own call centre agents, I sent through all quotes including codes for my procedure to you so you can indicate to me what will be covered by yourselves and what not. I have received a standard copy and paste response TWICE to my query!</p> <p> </p> <p>Stating that you will only cover "Discovery Health Rates" means absolutely nothing to me if there is NO RAND VALUE mentioned at all.</p> <p> </p> <p>Or is this a way to let your customers get blindsided by extremely high hospital bills that you WON'T cover AFTER the procedure has taken place?!</p>