sS
sandyscaife S

1 reviews | Active since Nov 2016

08 Nov 2016, 19:54

IN PAIN THEY DON'T GIVE A **** !!!!! BUT THEY TAKE YOUR MONEY !!!!!!!!!

<p>I WAS IN SO MUCH PAIN WENT TO SEE A GYNI . THE GYNI WHO IS LISTED AS ONE OF THEIR DRS !! .HE DOES NOT EVEN KNOW THEIR PROCEDURES WORK ,HOW DO THEY EXPECT THEIR CLIENTS TO KNOW???? SO WHEN I CALLED THE GYNI THEY DID NOT ASK IF I HAD A REFERAL LETTER FORM A GP-BUT SAID YES NOT A PROBLEM COME IN AND SEE DR!!(I ASKED THEM ABOUT MY MEDICAL AID ) THE LADY IN THE RECEPTION SAID EVERYTHING WOULD BE SORTED OUT BETWEEN THEM AND THE MEDICAL AID. THEY EVEN GAVE ME A OP DATE - 9TH NOVEMBER @ 11:30 -- BOOM . CALLED THE MEDICAL AID AS I WAS EXPECTING THEM TO SEND ME A AUTH NO. ......NOTHING .... I GOT AN EMAIL TO SAY THEY DID NOT COVER THE COSTS GOING TO SEE THE GYNI !!! THIS IS ONE OF MY BENIFITS ,JUST BY THE WAY !!!!!!!!!!!!!!!.. WHICH THEY SAY I HAVE TO PAY FOR NOW(WHICH I AM REALLY ****ED ABOUT , I PAY ENOUGH MONEY TO THE THEM DARN FREAKEN DISCOVERY MEDICAL AID ) .. THEN I ASKED THEM WHAT I MUST DO NOW THEY TOLD ME TO GET A REFER LETTER FROM A GP , THEN I DID THAT NOW I HAVE TO GO BACK TO SEE THE GYNI ! I REALLY DONT UNDERSTAND WHY THE HELL THEY WOULD WANT ME TO GO SEE A GP NOW. I ALREADY HAVE THE REPORT FROM THE GYNI ...... THEY WANT TO WASIT MY TIME AND MY MONEY !!!!!!!! I AM DISGUSTED WITH THIS MEDICAL AID !!!! THEIR SERVICE STINKS !!!! I WILL NOT RECCOMEND THEM TO ANYONE !! VERY ANGRY WITH THIS MEDICAL AID SCHEME!! IT IS SOOO SAD HOW YOU BATTLE YOUR ASS OFF , PAY FOR A SERVICE , FOR THE LAST 5 -6 YEARS AND YOU NEED TO SEE A DR AND YOU GET THIS PATHETIC SERVICE !!!!!!!!!!!!!!!</p>

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Replies (2)
Discovery Health
Discovery Health's reply09 Nov 2016, 11:24
Official

Dear sandy-coetzee

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply10 Nov 2016, 09:20
Official

Dear sandy-coetzee

We have contacted you with a resolution to your issues.

Regards
Discovery Health Servicing Team