AN
Anthea N

1 reviews | Active since Feb 2018

21 Feb 2018, 11:04

In Hospital Benefit Not Paid By Discovery

After getting an authorization from Discovery health for my admission at Hospital. In Hospital benefit since my admission still not paid by discovery. Doctors that was authorized not paid as yet. Sent emails and many calls made to discovery trying to get this resolved but still no joy from Discovery. Consultants say they will call you back but doesn't get back at all with feedback that was promised from them, not even an email to say why this is not resolved. Discovery is all about money but no service what's the point in paying for a med aid all these years but you get rejected for an in hospital claims/benefits.

I need this resolved as a matter of urgency. I will not be calling discovery again. I don't have the time to call them every hour of the day.

Regards Anthea

0
Replies (6)
Discovery Health
Discovery Health's reply21 Feb 2018, 12:19
Official

Dear Anthea naicker

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

AN
Anthea N's update21 Feb 2018, 15:51
Reviewer Update
It's almost close of business, when will I get feedback. If my concerns was important to Discovery has they saying. I should have had this resolved days ago. Still no joy??????!
AN
Anthea N's update22 Feb 2018, 10:37
Reviewer Update
Another day as gone by and Still no joy from Discovery. All I get is an automatic response from Discovery that very another client get also. The response of saying my concerns are important. If it was important why am I still waiting for an answer. I received a bill this morning again from the Doctor rooms..... For outstanding amount(in hospital benefit) not paid by Discovery. This should have been resolved days ago By Discovery. Discovery just doesn't care much. This is a matter of urgency I cannot express anymore how urgent this is. It seem like the only way forward is now to stop paying Discovery then very quickly 100s of Discovery consultants will call back. And I should start looking at other Medical aid resources thats more efficient and that can give you a better service. What's the use paying for a medical aid when you can get any service. Discovery is expensive and they all about the money money money and noting more. No one even cares of calling to explain.
AN
Anthea N's update22 Feb 2018, 10:37
Reviewer Update
Another day as gone by and Still no joy from Discovery. All I get is an automatic response from Discovery that very another client get also. The response of saying my concerns are important. If it was important why am I still waiting for an answer. I received a bill this morning again from the Doctor rooms..... For outstanding amount(in hospital benefit) not paid by Discovery. This should have been resolved days ago By Discovery. Discovery just doesn't care much. This is a matter of urgency I cannot express anymore how urgent this is. It seem like the only way forward is now to stop paying Discovery then very quickly 100s of Discovery consultants will call back. And I should start looking at other Medical aid resources thats more efficient and that can give you a better service. What's the use paying for a medical aid when you can get any service. Discovery is expensive and they all about the money money money and noting more. No one even cares of calling to explain.
AN
Anthea N's update22 Feb 2018, 10:37
Reviewer Update
Another day as gone by and Still no joy from Discovery. All I get is an automatic response from Discovery that very another client get also. The response of saying my concerns are important. If it was important why am I still waiting for an answer. I received a bill this morning again from the Doctor rooms..... For outstanding amount(in hospital benefit) not paid by Discovery. This should have been resolved days ago By Discovery. Discovery just doesn't care much. This is a matter of urgency I cannot express anymore how urgent this is. It seem like the only way forward is now to stop paying Discovery then very quickly 100s of Discovery consultants will call back. And I should start looking at other Medical aid resources thats more efficient and that can give you a better service. What's the use paying for a medical aid when you can get any service. Discovery is expensive and they all about the money money money and noting more. No one even cares of calling to explain.
Discovery Health
Discovery Health's reply23 Feb 2018, 16:03
Official

Dear Anthea naicker

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team