NM
Natalie M

1 reviews | Active since Jan 2019

10 Jun 2024, 11:14

IN HOPSITAL USED WITHOUT MY PERMISSION

Discovery - how are my in hospital days for psychiatric treatment allowed to be used for outpatient without my approval? I am fully aware of PMB which would require I sign a form for the days to be converted to sessions - however you used my days without consulting with me - HOW DID YOU NOT KNOW I WOULD NEED MY DAYS? Was this for you to decide on my behalf and why was this done without the correct forms being competed and my approval - as per my telecom with a gentleman this morning he says this is standard practice?? since when did this change for as long as I have been treated for my psychiatric condition, I had to authorize use of my in-hospital days as consultations? Please resolve this and reinstate my hospital days DUE TO YOUR ERROR.

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Replies (2)
Discovery Health
Discovery Health's reply10 Jun 2024, 12:56
Official
Dear Natalie M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply10 Jun 2024, 14:18
Official
Dear Natalie M

We have been in touch with you to answer your comments.

Regards 
Discovery Health Servicing Team