1 reviews | Active since Apr 2014
impressed with customer service
On 19 October, I gave discovery health a call to change the day of my debit order. I got through to a consultant Trevor, what a consultant!!?? He explained every little detail to me making 100% sure he gives me all the information I might need. While I was waiting for the system, he took the time to run through all my information such as cell nrs ect. with me, which was great as I was not even aware of it that Discovery still had all my old information. Getting that out of the way Trevor made sure I was assisted optimally!! He was really a great consultant with a inspiring attitude. It really seemed to me that he knew exactly what he was doing and that he really enjoyed his job.A BIG compliment to Trevor!! In future I would most definitely ask to speak to him to guarantee satisfaction of dealing with Discovery. I hope someone gives this guy a proper pat on the back as this kind of service doesn't happen everyday.Not only did he assist me 100% with all I needed, he also called me yesterday, of which I missed the call but was very impressed by the follow up voicemail just checking if all is still fine.I certainly gave this guy a 10 on the service scale I received, he deserves 11 thou
Thank you for the wonderful compliment.
It is always great to receive such positive feedback from our members. We are very pleased to hear of the efficient and professional service that you have received from Trevor. We will be sure to send this to him and his management team.
We strive to deliver exceptional service to all our members and your comment indicates that we are succeeding, thank you once again for taking the time to post the compliment.
Regards
Rishana
Thank you for the wonderful compliment.
It is always great to receive such positive feedback from our members. We are very pleased to hear of the efficient and professional service that you have received from Trevor. We will be sure to send this to him and his management team.
We strive to deliver exceptional service to all our members and your comment indicates that we are succeeding, thank you once again for taking the time to post the compliment.
Regards
Rishana
