Impossible to submit a query

I have a problem with missing fitness data on my daughter's vitality. When I contact Vitality, it is a painful process to speak to an operator. Finally got through, the systems were down. Another option advertised is to Submit a query from the website or Discovery Health app. This is impossible...I get redirected to the https://www.discovery.co.za/vitality/help page, where it is not possible to submit a query. Please advise.