Impossible to get hold of, rude, unprofessional.

I have been trying for over an hour to speak to a consultant regarding my request to have an additional dependent added.

I have made 6 phone calls now, gotten through a consultant 3 times.

Been placed on hold indefinitely once (after providing my reference number) Cut off immediately after starting to give my reference number Left waiting for 15 mins, then cut off.

It should not be this difficult to get a simple answer to a request that is 3 days old and is time sensitive.