Impossible to get a problem resolved

It is just impossible to get any form of customer service from Discovery. The call center seems to be there purely to make it as difficult for a client to speak to someone that can actually sort out a problem, or even confirm there is a problem. Then, you get to speak to *********** ***** like Cornelius Moller or Nolitha Pumlomo. They have no interest in sorting out problems, so will then simply tell the client some lies.

Said managers will simply refuse to put anything that they say in writing, knowing that it is a near impossible and very time consuming process to try and get hold of the recorded phone conversation.

So basically, when you do have a serious problem that need to be resolved, it is impossible to do so!! You are totally at the mercy of Discovery and their *********** and unwilling to help agents.