Impossible to deal with call centre

<p>every time you have to call in to the call Centre for an authorization it is the most time consuming and frustrating experience.</p> <p> </p> <p>the call Centre agents don't know what they are doing and just make you go back to the doctor for motivational letters.</p> <p> </p> <p>they are very ***********, and never ask to speak to a team leader since that will take you holding on for 20 minutes or more.</p> <p> </p> <p>it is the most infuriating experience to have to deal with discovery health</p>