LG
Leslie G
1 reviews | Active since Mar 2009
17 Mar 2015, 14:06
Im supposed to sign over authority via ***** Email
Get a call from someone claiming I need a Discovery Broker.<br> From:<br> Els Mynhardt<br> Personal Assistant to Lara Guignet<br> <br> Said said I will wait for hours if I use the call centre. I need a broker.<br> I need to fill in and sign a sketchy looking attachment??<br> It's not even a discovery email domain. (Well not entirely)<br> I can't trust this.<br> The only other option is she drives to me?<br> Still can't trust this.<br> <br> THIS NOT HOW YOU DO BUSINESS IN THE 21st century with frikken ***** as bad as it is.<br> I should be able go onto my online account and give authority there.<br> <br> What's the deal anyway?<br> Is your call centre really that bad?<br>
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Discovery Health's replyOfficial
18 Mar 2015, 15:40Hello raygun69,
Thank you for speaking to me.
I am sorry for any concerns caused by the recent contact you received from the broker agency. I confirmed that the broker who contacted you is affiliated with Discovery Health and an accredited advisor. I have been in contact with the agency to make them aware of your concerns and to take the necessary steps in avoiding a similar situation in future. All our products are sold through accredited financial brokers and we've noticed that you do not have one. Therefore, your details was passed onto our broker panel to make contact with you. The consent form you received from the agency is a valid document and in order for the broker to act on your behalf for any product related queries they require a written consent from the policy holder. Unfortunately, the option to provide consent on our website is not available and therefore the form needs to be completed. I have alerted the broker agency that you will make contact with them directly should you require their assistance. Again, I am sorry for any inconvenience caused and please let me know if you require any further assistance.
Kind regards
Bruce
Thank you for speaking to me.
I am sorry for any concerns caused by the recent contact you received from the broker agency. I confirmed that the broker who contacted you is affiliated with Discovery Health and an accredited advisor. I have been in contact with the agency to make them aware of your concerns and to take the necessary steps in avoiding a similar situation in future. All our products are sold through accredited financial brokers and we've noticed that you do not have one. Therefore, your details was passed onto our broker panel to make contact with you. The consent form you received from the agency is a valid document and in order for the broker to act on your behalf for any product related queries they require a written consent from the policy holder. Unfortunately, the option to provide consent on our website is not available and therefore the form needs to be completed. I have alerted the broker agency that you will make contact with them directly should you require their assistance. Again, I am sorry for any inconvenience caused and please let me know if you require any further assistance.
Kind regards
Bruce
Discovery Health's reply18 Mar 2015, 15:40
Official
Hello raygun69,
Thank you for speaking to me.
I am sorry for any concerns caused by the recent contact you received from the broker agency. I confirmed that the broker who contacted you is affiliated with Discovery Health and an accredited advisor. I have been in contact with the agency to make them aware of your concerns and to take the necessary steps in avoiding a similar situation in future. All our products are sold through accredited financial brokers and we've noticed that you do not have one. Therefore, your details was passed onto our broker panel to make contact with you. The consent form you received from the agency is a valid document and in order for the broker to act on your behalf for any product related queries they require a written consent from the policy holder. Unfortunately, the option to provide consent on our website is not available and therefore the form needs to be completed. I have alerted the broker agency that you will make contact with them directly should you require their assistance. Again, I am sorry for any inconvenience caused and please let me know if you require any further assistance.
Kind regards
Bruce
Thank you for speaking to me.
I am sorry for any concerns caused by the recent contact you received from the broker agency. I confirmed that the broker who contacted you is affiliated with Discovery Health and an accredited advisor. I have been in contact with the agency to make them aware of your concerns and to take the necessary steps in avoiding a similar situation in future. All our products are sold through accredited financial brokers and we've noticed that you do not have one. Therefore, your details was passed onto our broker panel to make contact with you. The consent form you received from the agency is a valid document and in order for the broker to act on your behalf for any product related queries they require a written consent from the policy holder. Unfortunately, the option to provide consent on our website is not available and therefore the form needs to be completed. I have alerted the broker agency that you will make contact with them directly should you require their assistance. Again, I am sorry for any inconvenience caused and please let me know if you require any further assistance.
Kind regards
Bruce