I'M STILL WAITNG (SINCE 5 JUNE) FOR THE PLAN DOWNGRADE FORM

Hello again and ref a call from your Sean/Shaun around 1340 yesterday 26th and from ***. He undertook to email me the necessary form per which, he said, I give certain assurances/undertakings regarding my wish to downgrade my plan. This after his categorical statement that there is no such thing as a “Plan Downgrade Form”. Firstly though Sean/Shaun, your email has not arrived, but I trust that you did indeed send it! THIS IS NOW THE FOURTH INSTANCE – SINCE EARLY JUNE - OF UNDERTAKINGS TO SEND ME “THE FORM” – BY DIFFERENT PERSONS EACH TIME (a significant factor, surely?) WHICH HAS, YET AGAIN, NOT ARRIVED IN MY MAILBOX! Agreed Sean/Shaun that you have no control over how the mobile networks operate/function (you’ll known the meaning of this) but you or someone within Discovery must have some control over your email system and where it is to be hoped that if outward mails repeatedly fail to deliver, someone is responsible for addressing such, not you I suppose, but surely, someone?! Back to “the form” – if you will provide me with and email address to which I can mail you, for direct receipt, I will forward to you a mail received on 20th, that appears to have been driven from one of my online posts (maybe the rant of 19th) and per which I was provided with a document titled “Priority Plan downgrade form 2025”. Now, this may not be a "Plan Downgrade Form" per sé, but I, in turn, have no control over how forms are prepared, stored and sent out within/from Discovery and can only be guided by the form title that appears in what I receive! Meantime, assuming that the “Priority Plan downgrade form 2025” received, turns out to be what you suggested that I should already have, for completion and return, this is underway although some of it’s content has put a spanner in the works and is delaying processing